Frequently Asked Questions
Everything you need to know about our luxury linens and home essentials.
How do I care for my luxury linens?
To maintain the quality of your Peacock Alley linens, we recommend machine washing in cold water on a gentle cycle with a mild detergent. Avoid bleach and fabric softeners, and tumble dry on low heat.
What is your return policy?
We offer a 30-day return policy for unwashed and unused items in their original packaging. Please note that monogrammed or custom orders are final sale and cannot be returned.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. If you have requested custom monogramming, please allow an additional 10-14 business days for processing before your order ships.
Do you offer fabric swatches?
Yes, we understand that color and texture are important. You can order fabric swatches directly from our website to ensure the perfect match for your home decor.
What is the difference between Percale and Sateen?
Percale is a crisp, cool weave with a matte finish, ideal for warm sleepers. Sateen is a denser weave with a silky-smooth feel and a slight sheen, perfect for those who prefer a weightier, softer touch.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. For other international inquiries, please contact our customer service team to discuss available shipping options and rates.